Sanitation Tag

A Year In Review

A huge part of what we do at the Strathcona BIA is deliver on programs that improve maintenance, cleanliness, sanitation and safety across the district. Our programs have been developed to support the wellbeing of the businesses and people in the district, based on the needs and feedback we hear from members. Helping to keep our streets clean and safe, and buildings graffiti-free are part of our core services to Strathcona BIA members. We contribute to mural restoration and maintenance, and bring vibrancy to the community through funding new mural projects in Strathcona. This past year, we also supported members to make their own exterior property enhancements through our Safe and Welcome grant program to encourage a safer and more welcoming community for all. We continue to advocate for more resources and external sources of funding so that SBIA members alone aren’t being asked to address the cleanliness, sanitation, and graffiti challenges in the area. Some examples include graffiti abatement grants from the City of Vancouver and continued investment and accountability from the City for street cleaning resources.

Here’s the high-level breakdown of impacts we’ve achieved.

4600+ graffiti tags removed

2738 street cleaning hours

7000+ square feet of high-level graffiti removals

1640+ bags of garbage removed

12+ murals maintained

2220+ needles removed

$35,000 in graffiti abatement funding secured

5899 hours dedicated to community safety

46 private property debris pick-ups

40+ safety reports logged each day

Graffiti Removal & Graffiti Removal Pilot Program

Graffiti continues to be a challenge in Strathcona and across the city. Over the last year we saw the volume and size of graffiti increase and upper elevations of buildings and murals being targeted more often. This year we successfully advocated for and received another $35,000 in funding from the City of Vancouver to put towards graffiti abatement for a total of $70,000 over the last two years. With the help of the abatement grant we were able to add additional capacity to our graffiti removal program in May 2022. Working with our graffiti removal program service provider, Goodbye Graffiti, we added more capacity for removals through the summer months, with additional hours dedicated to a Strathcona-specific graffiti removal vehicle. 

Over the last year we removed over 4600 tags and 7000 square feet of high-level tags. In the first month of our pilot program we almost doubled our capacity, removing over 27,000 square feet of graffiti tags, compared to an average of 14,000 square feet of removals the months prior to the pilot. Reported tags are being removed faster which over time can help to deter prolific taggers from targeting our district as frequently. Strathcona BIA members continue to receive unlimited removals of tags 12 feet and under, and all labour, supply and removal costs are covered within the scope of the program, saving time and money for our members! 

Street Cleaning & Private Property Debris Pick-Up

We partner with Coast Mental Health, United We Can, and Mission Possible Maintenance to provide street cleaning services in the Strathcona BIA district. These impactful partnerships create inclusive job opportunities for local people in our community. Between all program partners, team members have picked up over 1640 bags of litter, and 2220 needles across the entire district over the last year, working over 2738 hours or an average of 52 hours per week. Our teams are here to keep the area clean and support members each day. 

Additional street cleaning funding is provided by the City through the 2022 Street Cleaning Grant Program. For the Downtown Eastside and Strathcona neighbourhoods, this results in additional micro-cleaning shifts each week across the district. This allows the Strathcona BIA to provide more resources to other sanitation programs like our Private Property Debris Pick-up program. We helped complete 46 private property debris pick-ups this last year and make daily reports to VanConnect for debris in lanes and on public property, saving members money in removal fees, plus their valuable time.

Community Safety

Members can call 604-789-4143, seven days a week from 8am to 6pm to reach our community safety team, who dedicated 5899 hours to enhancing safety for SBIA members, customers and community members over the past year. Everyday our compassionate patrol team is on the ground in the district, responding quickly to member needs and connecting with community members. The team currently divides their time between both vehicle patrols and foot patrols, and play a huge role in reporting debris and other maintenance-related issues throughout the district. The team works to keep the area clean and safe and spend their time responding to member calls for service, conducting hotspot checks through the district, assisting with emergency services and reporting debris and graffiti. The data and reports gathered by the team helps us to keep institutional partners accountable, and advocate for additional safety and sanitation resources where needed across the district. We are consistently working toward ensuring our approach to community safety is responsible, valued, and holistic.

Murals: Restoration, Maintenance, and New Projects

We’ve continued to invest in mural restoration and upkeep. We repaired and refreshed over 12 murals this year, and remain invested in ensuring murals in Strathcona are well maintained. We’re also excited to have brought new murals to the community in partnership with Vancouver Mural Festival and local property owners. At 1295 Frances Street, artist Caleb Ellison-Dysart created a mural piece called miskinâhk, an ode to Turtle Island, the name various Indigenous nations have always called “North America” since time immemorial. The artist hopes the mural will serve as inspiration to take care of Turtle Island and all its inhabitants, and to not forget our responsibility to the life around us. In total, four new murals came to Clark Drive this year as part of Vancouver Mural Festival, adding a whole new level of vibrancy to this corridor. In addition, our twelve tree planters in and around East Hastings were officially refreshed with a new mural design titled Sacred Mountains by artist Zac George. We are proud to be a part of supporting more vibrant murals throughout Strathcona, and in particular focusing on uplifting Indigenous artists and dedicating more visual space in Strathcona to their impactful work.

Safe and Welcoming Grant

In July of 2021 we launched the Safe and Welcoming grant, after hearing from members that more investment in environmental safety is a priority. The goal of the program was to help our members make safety and beautification investments that will attract people to the area and create a more safe and welcoming community for all. We approved close to $8000 in matching grants for eight separate projects, which resulted in a total community investment of over $19,000. From facade improvements, to new outdoor patio builds, to new awnings and signage, it was fantastic to see business and property owners take initiative to invest in these improvements with the help of the Safe and Welcoming Grant.

In the lead up to this year’s AGM we are sharing a series of reports with our business community on all that we’ve been up to in service to you, our members. First up, safety and sanitation!

We remain as  committed as ever to delivering on programs that improve cleanliness and sanitation across the district. Helping to keep our streets clean and safe, and buildings graffiti-free is part of our core services to the Strathcona community. In the past year this has become more challenging, as the district continues to experience rising rates of graffiti. Advocating for more resources and new solutions was an important part of our work on these issues. 

Street Cleaning

We partner with Coast Mental Health, United We Can, and Mission Possible Maintenance to provide street cleaning services in the Strathcona BIA district. These impactful partnerships create inclusive job opportunities for local people in our community. Between all program partners, team members have picked up over 1000+ bags of litter and 2960 needles across the entire district in the last year, working over 2411 hours or an average of 46 hours per week. Our teams are here to keep the area clean and support members each day. 

Clearly, street litter is a big problem. Through advocacy efforts by the BIA’s, City Council approved additional funding for street cleaning programming city-wide, and allocated $2.1 million in funding for the 2021 Street Cleaning Grant Program. For the Downtown Eastside and Strathcona neighbourhoods this has resulted in an additional 18 micro-cleaning shifts per week. This allowed us to shift more resources towards specific areas of the district as well as our Private Property Debris Pick Up program. We helped complete 70 private property debris pick-ups this last year and make daily reports to VanConnect for debris in lanes and on public property, saving members over $10,000 in removal fees, plus their valuable time.

From Strathcona Pilot to City Service

A big point of pride for us this year was supporting the launch of the social enterprise, The Crap Trapper. Initiators Mark and Elwood saw a need in the community and stepped up to provide a valuable bio-waste pick-up service with support from the Strathcona BIA. Before this, no dedicated service existed for human and animal waste pick-up and removal, often leaving businesses on the hook to deal with this tough task on their own. The Strathcona BIA was a key player in identifying this need and called attention to this from the City. Since then, the program has not only expanded, but is now a City-provided and funded service that members can access through 3-1-1. Mark and Elwood joined forces with Mission Possible to continue to deliver the service, and Strathcona is benefitting from patrols, removals, and on-call service. While advocacy for more public washrooms continues, this has been a big win in improving sanitation across the district in 2021.

Graffiti Removal

Members have access to a comprehensive graffiti removal program through our contract with Goodbye Graffiti Vancouver (a Strathcona business!). In the last few years, the overall size of a graffiti tag within the SBIA district has increased by 70%. The number of calls Goodbye Graffiti receives from the SBIA and members for graffiti removal has doubled in the past 1.5 years. Through our program, we have removed 7,386 graffiti tags in the district over the last year. SBIA members receive unlimited removals of tags 12 feet and under. The program also helped to remove 4,595 square feet of high level tags, a new service being offered through the program. It takes Goodbye Graffiti around 30 minutes to remove a tag the size of a small car from a painted surface. For porous surfaces, a graffiti tag the size of a small car takes around 45 min to remove. All labour, supply, and removal costs are covered within the scope of the program. These time and money savings add up for our members! This program also helps prevent City bylaw infractions and potential fees for our property owners and businesses.

In partnership with other BIA districts across Vancouver we successfully advocated for and secured more funding to handle this challenging issue. We received $35,000, one of the highest amounts from the City of Vancouver, for additional graffiti removal services. This funding will enhance our ability to target graffitti and leverage your levy contributions even further.  As always, we also continue to think outside the box on solutions for the rise in graffiti tagging, with initiatives like meaningful mural art with respected local artists, working with the VPD to allocate more preventative resources, and connecting with other community partners to raise the impacts that graffiti has on our members, especially small businesses.

Community Safety

Members can call 604-789-4143, seven days a week from 8am-8pm to reach our safety patrol team who dedicated 6,126 hours to keeping members, customers, and the community safe over the past year. Everyday our compassionate patrol team is on the ground in the district, responding quickly to member needs and connecting with community members. The safety team is our most used program and we are consistently working towards ensuring our approach to community safety is responsible, valued, and holistic. With this in mind, we launched our first annual safety survey this year to better understand how Strathcona BIA members feel about safety in the neighbourhood. Advocacy, Environmental Safety, and Patrols emerged as the priority areas for investment. We received 64 completed surveys, representing 113 businesses and properties across Strathcona. We’re excited to build on this feedback and future engagement to develop a new and strong community safety model for the Strathcona BIA. Stay tuned for updates! 

Advocacy is an enormous part of our work in all of these areas. For more on our advocacy efforts and impacts read our advocacy report.